Last updated July 2026

Travelynne Services
Terms & Conditions

Travelynne LLC is operated by Lynne Lessard, an independent Fora Travel Advisor and TICO-certified Travel Counsellor & Manager (Certificate # T123461518).

1. Welcome

Thank you for choosing Travelynne!

We believe great travel starts with thoughtful planning, honest advice and open communication. These Terms & Conditions are designed to help us work together with clarity and confidence from the very beginning.

These Terms & Conditions apply to all travel planning, consultation and booking services provided by Travelynne. By booking a Discovery Call, purchasing a travel planning service, a trip, or asking me to arrange travel on your behalf, you agree to these Terms & Conditions.

My goal is simple: to help you plan a thoughtful, memorable trip that reflects your interests, travel style and budget. These terms explain how we'll work together and what you can expect throughout the process.

2. My Services

Travelynne currently offers three levels of support:

• Free Discovery Call – a complimentary 15-minute consultation to discuss your travel plans, answer questions and determine whether we're a good fit to work together.

• Personal Travel Planning – personalized research, recommendations and itinerary planning tailored to your trip.

• VIP Travel Concierge – comprehensive planning, booking coordination and priority support before and during your travels.

Each service includes a standard scope of work. If your trip requires additional planning due to its length, complexity, group size or other unique requirements, this will be discussed with you before work begins.

The scope, pricing and inclusions of each service are outlined on the relevant product page. Before any paid work begins, you'll receive a Service Agreement confirming the agreed scope of work, pricing, timelines and any service-specific terms.

If any additional services or planning are required, these will always be discussed and agreed upon before payment is requested.

If there is any inconsistency between these Terms & Conditions and your signed Service Agreement, the Service Agreement will take precedence.

Travel planning is a collaborative process. The best results come when we communicate openly, share feedback and work together throughout the planning journey.

3. Working Together

Every traveller is different, and every trip should be too.

My recommendations are based on your interests, travel style, budget and priorities, combined with my professional experience, destination knowledge, research and network of local contacts and travel partners.

To help me create the best possible itinerary, you'll be asked to provide accurate information about your travel preferences, dates, budget and any accessibility, dietary, medical or mobility considerations that may affect your trip.

Response times are typically within 48 business hours. If you've purchased VIP Travel Concierge, priority support is provided before and during your trip.

4. Fees & Payment

Discovery Call

The Discovery Call is complimentary. If you choose to continue with a paid planning service afterwards, we'll discuss the most appropriate option for your trip.

Travel Planning Services

Planning fees cover my professional time, research, recommendations and itinerary development.

Unless otherwise agreed in writing:

• Planning fees are payable before work begins.

• Planning fees are non-refundable once work has commenced.

• Additional work outside the agreed scope may incur additional fees, which will always be discussed and approved beforehand.

For more complex itineraries, larger groups or extended travel, a fixed quote will be provided before any work begins.

5. Bookings

As an independent Fora Travel Advisor, I can arrange many travel services on your behalf, including accommodation, tours, experiences and other travel services available through Travelynne and its travel partners.

Some bookings may be made directly through trusted suppliers where this provides the best value, flexibility or overall experience for your trip.

Where appropriate, flights can also be booked on your behalf through Travelynne. However, we often recommend booking directly with the airline, as this can provide the best overall value for travellers, greater flexibility should plans change, and more direct support from the airline if disruptions occur.

All bookings remain subject to supplier availability, pricing and the supplier's own Terms & Conditions. Travel suppliers may change prices, availability or conditions without notice until a booking has been confirmed. Once confirmed, changes will be subject to the supplier's terms and conditions.

Once a booking has been confirmed, any changes, cancellations or refunds will be governed by the relevant supplier's policies.

6. Changes & Revisions

Travel planning naturally evolves, and I'm happy to refine your itinerary as we work together.

Personal Travel Planning includes one itinerary revision.

VIP Travel Concierge includes up to three itinerary revisions.

Additional revisions or significant changes to the agreed scope may require additional planning time and fees.

7. Travel Insurance

Travel insurance is required for all clients booking travel through Travelynne.

I strongly recommend comprehensive travel insurance that includes emergency medical coverage, trip cancellation, trip interruption and baggage protection.

If you do not already have travel insurance, I can include appropriate coverage in your travel package where available or recommend trusted providers before your trip is booked.

Travelynne reserves the right to decline booking services for travellers who choose not to obtain appropriate travel insurance.

8. Passports, Visas & Travel Requirements

Travellers are responsible for ensuring they meet all passport, visa, health and entry requirements for their destination, including any required vaccinations, health documentation or other government-mandated travel requirements.

As part of my travel planning services, I'll help identify the documentation and travel requirements relevant to your itinerary and direct you to official government resources where appropriate.

Please note that entry into another country is always at the discretion of the destination country's immigration authorities.

Travelynne cannot be held responsible if a traveller is denied entry due to incomplete documentation or failure to meet entry requirements. Any resulting changes, cancellations or refunds will be subject to the applicable travel supplier's policies.

9. Travel Advisories & Supplier Changes

Travel conditions can change unexpectedly.

Government advisories, weather events, natural disasters, transportation disruptions, strikes, political situations and supplier decisions may affect your trip before or during travel.

While I'll always do my best to keep you informed and help you navigate changes, I cannot guarantee the actions or decisions of airlines, hotels, tour operators or other third-party suppliers.

Changes to travel advisories, border policies, supplier operations or other circumstances beyond Travelynne's control do not automatically entitle travellers to refunds or compensation. Any refunds, credits or alternative arrangements will be governed by the relevant supplier's Terms & Conditions.

I encourage all travellers to review the latest official government travel advisories before departure and will gladly discuss any concerns that may affect your travel plans.

10. Limitation of Liability

Travelynne provides professional travel planning, advice and booking services based on information available at the time of planning. My role is to provide professional advice, planning and booking assistance, but the final decision to travel always remains with the traveller.

Although every effort is made to ensure recommendations are accurate and suitable, Travelynne cannot guarantee the quality, availability or performance of third-party travel suppliers.

Travelynne is not responsible for delays, cancellations, injuries, losses, additional expenses or other circumstances arising from the actions of third-party suppliers or events beyond reasonable control.

11. Feedback

Your feedback helps Travelynne continue improving.

Following your trip, I may invite you to share feedback, photos or a testimonial. Sharing is always optional, and any testimonials published will only be used with your permission.

12. Questions

If you have any questions about these Terms & Conditions, your Service Agreement or any aspect of your travel arrangements, please don't hesitate to get in touch before confirming your booking. I'm always happy to answer questions and ensure you feel informed before we begin working together.